Shipping Policy

Last Updated: January 1, 2025

ORDER PROCESSING

Orders are processed within 1–3 business days after payment is received, excluding weekends and holidays.
You will receive an email confirmation with tracking information once your order ships.

SHIPPING RATES & DELIVERY TIMES

Shipping costs are calculated at checkout based on your location and selected shipping method.

Standard Shipping (U.S.): 3–7 business days
Expedited Shipping (U.S.): 2–3 business days
International Shipping: 7–21 business days (may vary by destination)

Delivery times are estimates. Tracking is provided once your order ships.

INTERNATIONAL SHIPPING

We ship worldwide to most countries.
International orders may be subject to customs duties, taxes, or fees. These charges are the responsibility of the customer.
Customs clearance may cause additional delays.

ORDER TRACKING

Once your order ships, you will receive a tracking number via email so you can monitor your delivery in real time.

LOST, STOLEN, OR DAMAGED PACKAGES

We are not responsible for packages lost or stolen after delivery is confirmed by the carrier.
If your package arrives damaged, contact us within 5 days with photos. We will work with you to resolve the issue.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details.
Orders shipped to an incorrect address provided by the customer are not eligible for replacement or refund.

PRE-ORDERS & BACKORDERS

Pre-order and backorder items are clearly noted on the product page.
Estimated shipping timelines are provided but may change due to production or supplier delays.

QUESTIONS?

Email us at aaron.slezia@so-gnarsounds.com So-Gnar Sounds, Virginia Beach, Virginia